Frequently Asked Questions
When traveling on the Badger Bus it is not necessary to purchase tickets in advance, but we strongly suggest that you do buy in advance online at badgerbus.com. Passengers who purchase their ticket online at least 30 minutes prior to the FIRST stop on the route and arrive at the pickup location at least 10 minutes prior to the selected schedule will be guaranteed a seat. (Please note that if you are leaving from the Milwaukee area, the first stop is Mitchell Airport so your ticket must be purchased prior to that departure time. When leaving from Madison area, the first stop on the route is the UW Campus)
Passengers who purchase their ticket online at www.badgerbus.com will be guaranteed a seat for the schedule selected if they arrive to the bus at least 10 minutes prior to departure. Customers who have not purchased a ticket online will be boarded after online passengers and if space is available. Badger Bus advises passengers to purchase online to reserve your seat.
Badger Bus offers two different ways to purchase your ticket. Tickets can be purchased online at www.badgerbus.com through our secure website. If you do not purchase your ticket online, you can pay the driver in EXACT change CASH only for the Cash at Bus price. Please note that purchasing your ticket with Cash will be at a Higher price. Passengers who do not buy online will be boarded after online passengers and if space is available.
No, you do not need to create an account. Please note: Guest tickets are not entitled to any modifications or refunds. Please note that online tickets must be purchased at least 30 minutes prior to the first stop on the schedule. Follow the steps to choose your trip date and time, where you want to travel to and from and your passenger name. Once you have completed those selections, you will then come to the payment page. Please note that for security reasons, Badger Bus does not store your credit card information so be you will need to enter your card information each time you purchase a ticket. Once you have entered your payment information, you will be reminded that tickets are non refundable and non exchangeable so please make you sure you have selected your correct trip needs. After purchase, you will be sent a confirmation email. Remember to have the passenger bring their ID or passenger confirmation # to the bus at least 10 minutes prior to departure to board the bus.
When purchasing tickets online, you may pay with either a Visa or Master Card. If you do not purchase your ticket online, you will need to pay the driver EXACT change CASH for the one way Cash at the bus fare only. Drivers do not make change or sell round trip tickets. Passengers who do not buy their ticket online, will be boarded after those passengers who purchased online tickets if space is available.
Unfortunately, we do not at this time. We are working on a program and hope to have that available in the near future.
Badger is not responsible for lost, stolen, or destroyed tickets. Losing a ticket is like losing cash and no credit, refund or replacement is possible.
All schedules marked as DAILY, operate everyday including weekends and holidays.
No. Badger Bus only offers scheduled service to the stops listed on the schedule. However, we are always willing to listen to suggestions about adding new stops. If there is a stop you would like us to review, please send us a message to email@example.com.
For information in the Madison or Milwaukee area, you can call our toll free number at 877-292-8259.
Yes. Simply purchase a ticket through our online ticketing service. When you purchase tickets online, you must choose the EXACT date and schedule for departure and the passenger MUST travel at the chosen time. There is no additional fee to purchase an online ticket for someone else but once purchased, the ticket is non-refundable and non-exchangeable. The passenger will need to be at their departure location with a photo ID or confirmation code given to the purchaser (sent by email) after purchase.
No. While the Badger Bus runs very close to the schedule times, it is not possible to guarantee its arrival times. Badger makes every effort to provide on-time service, but may be delayed by any number of factors, including weather, traffic or mechanical problems.
The bus was late and I missed a connection for another bus or an airline flight. Am I entitled to a refund?
No. Badger is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line or airline for their specific refund procedures.
Yes. Children traveling with an adult passenger paying the full adult fare may be eligible to receive discounts at the following rates: One child per adult ticket, who has not reached his or her second birthday, will be carried free when not occupying a seat to the exclusion of another passenger. Children ages 2 through 11 are eligible for tickets priced at 50 percent less than the full adult fare, rounded to the nearest dollar. CHILD FARE DISCOUNTS ARE NOT AVAILABLE ONLINE.
Children who are 8 years of age or older may travel unaccompanied at the FULL adult fare. It is advised that there be a parent or guardian at both the origin and destination to assist and greet children who are between the ages of 8 and 11.
With each adult ticket, customers are allowed 1 piece of luggage to be placed in the baggage compartment and one small item as carry-on. With each child ticket, 1 piece of luggage is allowed below and 1 carry-on. Items placed below the bus cannot exceed 50 pounds and should be completely enclosed. Baggage for underneath the bus should not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). (The exception to the size limit would be bikes and they are subject to a $10.00 fee, payable in CASH to the driver when boarding). Carry-on items must fit in the overhead racks or below your seat. Please remember to keep all valuables and medication with you at all times. Items placed under the bus or inside are the sole responsibility of the passenger traveling. You are responsible for placing your bags in the baggage bin under the bus and retrieving your bags at the destination. If you need assistance with your baggage, ask and the driver will try to assist you.
Firearms of all types, acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) are also not allowed. Items such as money and prescription medication are to be carried in the customer's possession. Laptop computers are considered electronic items and are prohibited to go below the bus, however they may be brought aboard as a carry-on item. If you have any questions about what specific items are allowed on board (as carry-on or below in the luggage compartment), please email firstname.lastname@example.org.
Yes. Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. If you are using your cell phone please keep your conversation quiet to be considerate of your fellow passengers. (Please note that Wireless Internet and External power outlets are not available on all Badger Buses.)
Yes. Food and non-alcoholic beverages are allowed on board. Beverages should have a lid to prevent spills and we ask that you dispose of your waste when done with your trip.
Yes, for a $10.00 fee each way, payable in EXACT change CASH only. Bicycles are allowed on the bus either in a box or fully assembled. However, the customer is responsible for placing them under the bus and removing themselves and we are not liable for any damage that may occur in transport. The $10.00 EXACT CASH payment must be made before boarding the bus. When routes are extremely busy during weekends, spring break and holidays, please note that there may be space constraints for bikes.
Yes. All Badger buses are equipped with air conditioning, an on-board rest room, reclining seats with headrests, and tinted windows.
Badger Bus has accessible lift buses available for passengers who need assistance in boarding. For passengers who are traveling with a wheelchair, we advise purchasing your ticket online in order to guarantee your wheelchair space on the bus. Please make sure to check the Needs Wheelchair Space box when entering passengers on the Assign Passengers page. = = = = Passengers traveling with a wheelchair who do not purchase their ticket online and/or do not check the Needs Wheelchair Space box are subject to a first come first serve basis. = = = All passengers are reminded to arrive at least 10 minutes prior to departure. = = = If you have any additional questions please contact Badger Coaches at 1-877-292-8259 or email us at email@example.com. = = = Please note that when using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height. We also allow wheelchairs or mobility devices to be stored below the bus in the luggage compartments. The maximum dimension of the baggage compartment is 30 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.
Yes and No. Yes - Small animals can be brought along with you on your journey BUT they must be in a carrier and they are placed in the luggage compartment below the bus. No - Animals are not allowed inside the Coach regardless if they are in a carrier or not. The only exception to animals allowed inside the bus is that the animal must be a certified service animal for passengers who need assistance.
No. Federal Law does not allow smoking on the Badger Bus.
Yes, please contact our office at 877-292-8259 or email us at firstname.lastname@example.org and we would be happy to help you book your bus ticket. Purchasing online is the only way to guarantee seating availability. Otherwise, you can also purchase your ticket with the driver but you will need to pay the driver EXACT change CASH for the one way Cash at Bus fare only. Drivers do not make change or sell round trip tickets. Please note that if you do not buy your ticket online, you may are not guaranteed a seat. Online passengers will be boarded first. When purchasing tickets online, you may pay with either a Visa or Master Card. Also available for payment of an online ticket is Badger Dollars which are available for purchase from the main ticketing page.
Badger reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs or who refuses to comply with any lawful rule or regulations. If you witness any unruly behavior or suspect any trouble with a fellow passenger during your trip, please notify the driver.
Yes. Please check out our Tour and Charter sections for details from our home page at www.badgerbus.com.
Please email us with your trip information and date of purchase at email@example.com if you need confirmation that you are on an upcoming trip.